Privacy Policy
Introduction
We do everything we can to
provide you with an excellent service. We also do our very best to
protect and respect your privacy, and we will never sell your personal
data to anyone.
When you visit our website or communicate with us,
we may need to process information about you. This information may be
collected by us, or provided to us by you or a trusted third party.
Examples of this would be responding to a question asked by you or
logging your Internet browser type.
This privacy policy explains how we process your personal data.
Who we are
The Working Wardrobe is a trading name of Active Office Scotland Ltd. Active Office Scotland Ltd is the controller and responsible for your personal data (referred to as "we", "us" or "our" in this privacy policy).
If
you have any questions about how we handle your data (including any
requests to exercise your legal rights, please contact us at:
27 Munro Place, Bonnyton Industrial Estate, Kilmarnock KA1 2NP or send us an email to info@theworkingwardrobe.co.uk.
How we collect your personal data
We
collect information about you when you fill in forms or talk to us over
email or social media. This information may include your name, address,
email or phone number[INSERT, e.g. name, address, email and phone number].
With
our permission, third parties such as Google may collect information
about you and how you interact with our website. For example, your IP
Address and browser type. This helps us to improve your online
experience. However, these parties do not share your IP address or any
other information that could be used to identify you with us or any
other third party.
We sometimes work with other third parties too,
such as sub-contractors. This means we may sometimes receive
information about you from them.
Cookies
Our
website uses cookies to distinguish you from other users. This helps us
to provide you with a good online experience and to improve our
website.
You can set your browser not to accept cookies if you
wish. However, in a few cases some of our website features may not
function properly as a result.
How we use your personal data
We
will only use your personal data when the law allows us to. Most
commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where
it is necessary for our legitimate interests (or those of a third
party) and your interests and fundamental rights do not override those
interests.
Where we need to comply with a legal obligation.
We
have set out in the table below a description of all the ways we plan
to use your personal data, and which of the legal bases we rely on to do
so. We have also identified what our legitimate interests are where
appropriate.
Note that we may process your personal data for more
than one lawful ground depending on the specific purpose for which we
are using your data. Please contact us if you need details about the
specific legal ground we are relying on to process your personal data
where more than one ground has been set out in the table below.
Purposes for which we may use your personal data
Purpose
To
manage our relationship with you, which may include responding to your
queries or notifying you about changes to our terms or privacy policy.
Lawful basis for processing (including basis of legitimate interest)
(a) Performance of a contract with you.
(b) Necessary to comply with a legal obligation.
(c) Necessary for our legitimate interests (for running our business).
Purpose
To
administer and protect our business and this website (including
troubleshooting, data analysis, testing, system maintenance, support,
reporting and hosting of data).
Lawful basis for processing (including basis of legitimate interest)
(a)
Necessary for our legitimate interests (for running our business,
provision of administration and IT services, network security, to
prevent fraud and in the context of a business reorganisation or group
restructuring exercise).
(b) Necessary to comply with a legal obligation.
Purpose
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
Lawful basis for processing (including basis of legitimate interest)
Necessary
for our legitimate interests (to define types of customers for our
products and services, to keep our website updated and relevant, to
develop our business and to inform our marketing strategy).
Purpose
To make suggestions and recommendations to you about goods or services that may be of interest to you.
Lawful basis for processing (including basis of legitimate interest)
Necessary for our legitimate interests (to develop our products/services and grow our business).
We
will only use your personal data for the purposes for which we
collected it, unless we reasonably consider that we need to use it for
another reason and that reason is compatible with the original purpose.
If you wish to get an explanation as to how the processing for the new
purpose is compatible with the original purpose, please contact us.
If
we need to use your personal data for an unrelated purpose, we will
notify you and we will explain the legal basis which allows us to do so.
Please
note that we may process your personal data without your knowledge or
consent, in compliance with the above rules, where this is required or
permitted by law.
Sharing your personal data
We
may share your personal data with our subsidiaries, as well as our
ultimate holding company and its subsidiaries. We may also share it with
carefully chosen third parties for the purposes set out in the table
above. These third parties, or examples of these third parties, are
detailed below.
To keep your data safe, we make sure all our
third-party processors follow relevant data protection laws. We do not
allow our third-party service providers to use your personal data for
their own purposes and only permit them to process your personal data
for specified purposes and in accordance with our instructions.
Examples of third parties who may receive personal data from us:
Service providers who assist us with the administration of our website, for example, PenCarrie Limited, based in the UK.
Analytics and search engine providers, such as Google Analytics.
Wewill never sell or lease your data to any third party for financial gain.
Data security
We
have put in place appropriate security measures to prevent your
personal data from being accidentally lost, used or accessed in an
unauthorised way, altered or disclosed. In addition, we limit access to
your personal data to those employees, agents, contractors and other
third parties who have a business need to know. They will only process
your personal data on our instructions and they are subject to a duty of
confidentiality. All your information is stored on secure servers.
We
have put in place procedures to deal with any suspected personal data
breach and will notify you and any applicable regulator of a breach
where we are legally required to do so.
Data retention
We
only keep your personal data for as long as is reasonably necessary for
the purpose for which it was collected (including for the purposes of
satisfying any legal, regulatory, tax, accounting or reporting
requirements). It will then be deleted from our systems.
We may retain your personal data for a longer period in the event of a complaint.
To
determine the appropriate retention period for personal data, we
consider the amount, nature and sensitivity of the personal data, the
potential risk of harm from unauthorised use or disclosure of your
personal data, the purposes for which we process your personal data and
whether we can achieve those purposes through other means, and the
applicable legal, regulatory, tax, accounting or other requirements.
International transfers
We do not transfer your personal data outside the UK.
Your rights and preferences
Under
certain circumstances, you have rights under data protection laws in
relation to your personal data. You have the right to:
Request access to
your personal data (commonly known as a "data subject access request").
This enables you to receive a copy of the personal data we hold about
you and to check that we are lawfully processing it.
Request correction
of the personal data that we hold about you. This enables you to have
any incomplete or inaccurate data we hold about you corrected, though we
may need to verify the accuracy of the new data you provide to us.
Request erasure of
your personal data. This enables you to ask us to delete or remove
personal data where there is no good reason for us continuing to process
it. You also have the right to ask us to delete or remove your personal
data where you have successfully exercised your right to object to
processing (see below), where we may have processed your information
unlawfully or where we are required to erase your personal data to
comply with local law. Note, however, that we may not always be able to
comply with your request of erasure for specific legal reasons which
will be notified to you, if applicable, at the time of your request.
Object to processing of
your personal data where we are relying on a legitimate interest (or
those of a third party) and there is something about your particular
situation which makes you want to object to processing on this ground as
you feel it impacts on your fundamental rights and freedoms. You also
have the right to object where we are processing your personal data for
direct marketing purposes. In some cases, we may demonstrate that we
have compelling legitimate grounds to process your information which
override your rights and freedoms.
If you want us to establish the data's accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of
your personal data to you or to a third party. We will provide to you,
or a third party you have chosen, your personal data in a structured,
commonly used, machine-readable format. Note that this right only
applies to automated information which you initially provided consent
for us to use or where we used the information to perform a contract
with you.
Withdraw consent at any time where
we are relying on consent to process your personal data. However, this
will not affect the lawfulness of any processing carried out before you
withdraw your consent. If you withdraw your consent, we may not be able
to provide certain products or services to you. We will advise you if
this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee is usually required
You
will not have to pay a fee to access your personal data (or to exercise
any of the other rights). However, we may charge a reasonable fee if
your request is clearly unfounded, repetitive or excessive.
Alternatively, we could refuse to comply with your request in these
circumstances.
What we may need from you
We
may need to request specific information from you to help us confirm
your identity and ensure your right to access your personal data (or to
exercise any of your other rights). This is a security measure to ensure
that personal data is not disclosed to any person who has no right to
receive it. We may also contact you to ask you for further information
in relation to your request to speed up our response.
We keep a
record of everything you have opted into or unsubscribed from. If you've
unsubscribed, please allow up to 28 days for the request to be
implemented.
Links to external websites
When
you click on links on our website, they may direct you away from our
site. We are not responsible for the privacy practices of other sites
and encourage you to read their privacy statements.
Changes to this privacy policy
Any
future changes to this privacy policy will be posted on this page.
Please check back frequently to see any updates or changes to our
privacy policy.
Complaints
If you're unhappy with the way we're handling your data, please get in touch with us and we'll happily correct any issues.
You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk)