Frequently Asked Questions

All UK mainland orders over £30 (excluding VAT) qualify for free delivery. For orders under £30, a small charge of £5.95 will be added at checkout. All orders are shipped via next business day courier once complete.

For deliveries outside the UK mainland, including the Scottish Highlands, Northern Ireland, Channel Islands, and the Isle of Man, please contact our customer service team for pricing and availability.

We use DPD as our main carrier. For more information about delivery, see our delivery information page.

Yes, you can. Simply add your chosen items to your basket, then head to your shopping basket page. You will see you do not need to complete the customisation option. Just choose to checkout.

Just pick the same customisation twice when you start your order. If you would like your design in different sizes or positions, simply create two separate customisations and we will take care of the rest.

Yes, if the garment offers multiple customisation areas, you can add a design to each one.

Yes. Once you have paid the setup charge for a customisation, you will not be charged it again on any future orders.

We want you to be completely happy with your design before we begin production.

For printed designs, our artwork team checks everything carefully to make sure your logo looks its best and will provide a digital proof.

For embroidered designs, you’ll receive a photographic proof via email to approve before we start production, so please check your emails regularly after placing an order.

Because we offer such a wide range of garments and constantly add new styles, it’s not always possible to show a full preview for every item, colour, and angle. Instead, we use a general preview image for each product type, such as standard T shirts or polos.

Rest assured, the item you receive will match the design and style shown on the product page. The preview is simply a quick visual guide - our team personally checks every order to make sure your finished garments look exactly as they should.

If you do require a full visual of your customised garment, just get in touch and we will do our best to create one for you.

Yes, repeating a previous order is quick and easy. Just log into your account and click the "Repeat Order" option next to the order item you wish to re-order. Your item will be re-added to your basket. All that’s left is to complete the payment.

We aim to dispatch your order within 5 working days from approval. For new logos, we will need your approval before production can begin. Our artwork team will send a proof within 48 hours of placing your order. Once approved, we aim to dispatch your order within 3 working days.

Please note, any delays in approving the artwork may affect the estimated dispatch date. If your order is urgent or needed for a specific event, just get in touch and we will do our best to accommodate you.

For all orders of non-customised garments, please allow upto 3 days.

We aim to deliver by the estimated date, but during busy periods deliveries may take a little longer. If your order is urgent, please contact our team and we will do our best to meet your required delivery date.

For the best results, we recommend submitting your logo as an EPS, TIFF, or AI file. If you do not have access to these formats, PDF, EPS, or JPEG files are also accepted. Our artwork team will review your file and let you know if any adjustments or a redraw are needed.

You can find more information in our Artwork Guidelines. You will receive your artwork proof by email unless a physical proof is being provided. Approval is required before production can begin. Please note, we cannot accept responsibility for any errors once production has been approved.

Plain samples of all our products are available to order, and we recommend trying a sample if you are ordering something new. Samples are charged at full price, but they can be returned without a restock fee or used towards a future order.

Because we stock a wide range of brands, we do not have a single size guide. However, we can provide garment-specific size information on request. If you are unsure about sizing, we recommend ordering a plain sample to try before adding customisation.

If you need your order urgently, please contact our team. We will be happy to process your order and let you know if your required date can be met.

Plain garments (without a logo) can be returned if you notify us within 14 days of receiving your order. All items should be returned in their original condition, including packaging and tags where available.

Customised items are made to order and cannot be returned. If your item is faulty, please contact us within 48 hours of receipt. Our Customer Support Team may ask for supporting images, so please include these in your initial email to help us resolve the issue quickly.

For more information about returns, see our returns information page.